Return & Refund Policy
Information about our 30-day return window, return eligibility, damaged items, return shipping, inspection, refunds and exchanges.
30-Day Return Window
Eligible products may be returned within 30 calendar days after confirmed delivery.
Return Eligibility
For preference-based returns, products should generally remain unused, clean, unaltered and in original condition with original packaging and included components where applicable.
Product Condition
Items showing customer-caused damage, significant wear, staining, modification, missing components or other substantial signs of use may not qualify for a preference-based return, subject to applicable law.
How to Request a Return
Email service@moxvik.com with your order number, product name, reason for the return and photographs where relevant.
Return Address
The registered business address is provided for company identification and should not automatically be used as the return destination. Approved return instructions will provide the appropriate address.
Damaged, Defective or Incorrect Products
If a product arrives damaged, defective, incorrect or materially different from its listing, contact Customer Care promptly and provide supporting photographs.
Opened Writing & Paper Products
Where pens, markers, notebooks or similar products have been used beyond what is reasonably necessary to inspect them, preference-based return eligibility may be affected. This does not limit rights relating to qualifying defective or incorrect products.
Return Shipping Costs
Customers are generally responsible for return shipping costs on preference-based returns. Where a qualifying product issue is confirmed, an appropriate solution will be provided.
Return Inspection
After an approved return reaches the designated facility, we generally aim to complete inspection within 5 business days.
Refund Timing
Approved refunds are generally issued to the original payment method within 1–3 business days after approval. Your bank or payment provider may require additional posting time.
Exchanges
Exchange availability depends on inventory and the circumstances of the request. In some situations, returning an eligible item and placing a new order may be more efficient.
Order Cancellations & Changes
Contact us as soon as possible if you need to change or cancel an order. Requests cannot be guaranteed after fulfillment has begun.
Statutory Consumer Rights
Nothing in this policy is intended to exclude rights, remedies or protections that cannot lawfully be excluded or limited.
Guangzhou Chenlin Machinery Equipment Co., Ltd.
Huang Guojing
moxvik.com
Not an authorized return address.
13538098819
8:00 AM – 10:00 PM Daily