Customer Care

Our team can assist with products, orders, shipping, returns, refunds and general store information.

Customer Service Hours: 8:00 AM – 10:00 PM Daily.

Questions Before Ordering

If you need clarification about product size, materials, colors, notebook format, pencil-case capacity, marker type, included pieces or intended use, contact us before ordering whenever possible.

Product Questions

Please provide the exact product title or product-page link when contacting us so we can identify the correct item.

Existing Orders

Provide your order number, checkout email and a clear description of your request. Never send full card numbers, passwords or security codes by email.

Shipping Support

Orders are generally processed within 1–2 business days. Estimated carrier transit for supported U.S. destinations is generally 7–15 business days after shipment.

Damaged or Incorrect Items

If an item arrives damaged, incorrect or materially different from the listing, contact Customer Care promptly and provide photographs of the product, packaging and shipping label where relevant.

Missing Components

If a stationery set, organizer or multi-piece product appears incomplete, provide photographs showing the received contents and packaging so the issue can be reviewed.

Returns & Refunds

Eligible products may be returned within 30 calendar days after confirmed delivery. Contact Customer Care before sending merchandise back.

Business Information

moxvik™ is operated by Guangzhou Chenlin Machinery Equipment Co., Ltd. Legal Representative: Huang Guojing.