FAQ
Answers about stationery products, colors, materials, writing tools, notebooks, storage, order processing, delivery and returns.
What Does moxvik™ Sell?
moxvik™ offers writing accessories, notebooks, journals, pencil cases, storage products, sticky notes, markers and other colorful stationery items.
Can Product Colors Look Different?
Yes. Photography, lighting, display settings and production batches can create minor differences between online images and the physical product.
Are All Pens and Markers the Same?
No. Ink type, tip design, line width, writing feel and intended surface can vary. Review the individual product listing for product-specific information.
Do All Notebooks Have the Same Paper?
No. Page size, binding, paper format, page count and surface characteristics may differ between products.
How Much Can a Pencil Case Hold?
Capacity depends on product dimensions, internal compartments and the size of the stationery being stored. Check product photographs and dimensions before ordering.
Are Product Measurements Exact?
Measurements are provided as a useful reference. Small manufacturing or manual-measurement differences may occur.
How Long Does Processing Take?
Orders are generally processed within 1–2 business days after payment authorization.
How Long Does U.S. Delivery Take?
Estimated carrier transit is generally 7–15 business days after shipment. This is an estimate rather than a guaranteed delivery date.
Will I Receive Tracking?
When tracking is available, shipment information may be provided after dispatch.
What Is the Return Window?
Eligible products may be returned within 30 calendar days after confirmed delivery.
What if an Item Arrives Damaged?
Contact Customer Care promptly and provide photographs of the item, packaging and shipping label where relevant.
How Can I Contact Customer Care?
Email service@moxvik.com or call 13538098819. Customer Service Hours: 8:00 AM – 10:00 PM Daily.
Guangzhou Chenlin Machinery Equipment Co., Ltd.
Legal Representative: Huang Guojing
moxvik.com
13538098819
8:00 AM – 10:00 PM Daily